A business learns the Hardway about 3rd party IP based Phone Service

 One of my customers a large swimming pool distributor saw an add for Vonage Phone service for business and saw he could save around $1200.00 a year so he went and signed up for it and transferred his phone lines from Verizon to vonage and what a nightmare he created.
I wish he would have called me first before he did it ,but he did not.
A store manger calls me and asks how does he hook p the interface boxes vonage sen him. I said stop right there and do nothing till I get there. Once there I explained to the owner the problems with vonage it may or may not allow Fax and his credit card transaction machines to work properly and its all based off his internet service ad depending how strong the lien was depended on how well the service would work. He would also have to put a cell phone back up unit on burglar alarm because it will not work on vonage.
He said well he was in this far lets try it out.
 first of as you can see at left the mess his internet connection was I cleaned this up first then a attached the adapters bottom left picture and with in couple minutes we had phone service. 

But then the problems started. First off the main phone line did not have roll over service a big problem customers where getting busy signals . Next some times the fax and credit cards worked then some times they did not . Then a major crash as they started turning all the computers on and downloading files etc the internet slowed toa crawl and hone service crashed. vonage may work fine for a small home based business but no way as big as this business was. What vonage should have said was for them to order a separate internet line dedicated for the vonage and they should have asked what kind of services where needed on the lines instead the adapters where removed and sent back and my customer went back to Verizon.

If you own a business and seriously want to save money and want to look at IP phone service. Consult a professional telecom dealer  who will make sure you order a proper dedicated internet line just for the service Along with the proper equipment. Otherwise you might as well forget trying to run a business cheapening out and doing the DIY thing. Vonage works great for homes and small business but only when properly ordered and installed. .