As of January 2020 Honeywell Security Products soon to be known as Residio due to the coming company spin off another disaster I see on the horizon ,will no longer support Total Connect 1# products
They would like all dealers to encourage theirTC1# customers to upgrade to TC 2# by then.
One big Problem and thats Cost Especially for my Commercial Customers who use the
Vista 32,128,250 BP and FB-P series of panels
To change out these boards they cost $350 to 500.00 Plus dealer cost plus time to convert over and reprogram to Turbo Series Panels which can do TC2#
The other problem as of late they have been hard to get they are never in stock and they hardly ever go on sale at ADI the only place you can get them at Dealer Cost.
So in some cases the panels are going on 20 years of service it time to change but some are only 10 or less years in use. So those owners get screwed .
The big Vista series panels as we call them are very solid panel and will probably go for many more years before needing change but owners and dealers are getting screwed instead of Honeywell figuring out a better way to back engineer and support their older products.
We got screwed on the 4G cellular deal had to buy and change out whole IGSMV and GSMV etc communicators instead of just changing an internal board like other alarm products on market
and this is going to be Honeywells last chance to fuck everyone over once more before the spin off.
In a way many including myself are glad Honeywell is getting out of the market as many dealers have done so installing DMP and Bosch instead.
I just hope this new deal and new name is not another total Clusterfuck.
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