Thursday, January 26, 2017

AT&T Causing major headaches with Transition from GSM 2G to GSM 3G/4G Service and putting lives and property in jeopardy

On January1st 2017 AT&T Nationwide shut down its old 2G GSM data Network

In doing so they required all Burglar and Fire Alarm company's to upgrade their  existing 2G units to the new 3G/4G units.

Everything was going fine I like many company's put in the new 3G/4G communicators and where getting good solid signals on 3G/4G  but then when AT&T shit down 2G all of a sudden  now the good solid 3G/4G signals are no longer there or extremely low causing a mad dash to add on external antennas, re-position the units  etc. to try and capture a signal. 
The end result many Burglar and Fire Alarm customers are being left without protection if the Cellular Communicators are the sole means how the signal from their systems are being sent out.

It appears AT&T  has not properly deployed the new service and no one is getting answers from them in the mean time millions of homes and business have spotty to no coverage should their alarms activate.

Not a good situation to be in. Most of my customers cellular is used for back up incase the internet or hone line fails so signals are getting good and as i get a fail to communicate signal I can go and fix it
but large company's do not have this luxury and are scrambling to get things done becuse of the many thousands of accounts they have.

We had similar issues when AT&T transitioned from Amps Analog to GSM Digital a few years back but nothing like we are currently seeing. what ever they are doing to get things optimized in their network I hope they get it done soon so people can get a good nights sleep because myself and many other alarm company owners are not.

1 comment:

  1. That was a Nightmare for me in Florida. The company i worked for installed over 80 GSM radios shortly after they became available and 3 months later AT&T drop thay bombshell on us..needless to say the customer was upset. Thankfully Honeywell supplied us with replacements.