Tuesday, January 9, 2018

My Total and Complete Disgust with Honeywell ADI and tthe Vista Series panels and Total Connect 2

I have been a loyal  Ademco/Honeywell Products dealer since 1979 when I installed my first 1028 Ademco Panel I bought at the defunct New Brite Industries which I will not shed a tear over.

I have used other products over years but Ademco / Honeywell has been my go to panel  all these years.

So Honeywell comes out with this fantastic program called Total Connect and my customers love it they can now get direct to there cell phones and PC's the events going on with there systems. Arming and disarming ,doors not to be opened etc . My commercial customers in particular relies on it heavily to know whats going on at their businesses when they are not there.

So when Total Connect 2 came out and offered even more information as to the individual ID who opened and exact zones that triggered etc.  my customers really wanted it.

But there's a catch you need the Vista128 or 250  BPT and 32 ,128 or 250 FBPT Turbo Panels to do this. You can not just pop in a chip like you do on Vista 15P and 20P

 Especially since you can no longer do Total Connect 1 on older panels that where not already registered with programs  I have had a lot of  commercial customers with High end Vista Panels  want to upgrade to Total Connect 2 since they announced the phase out of TC1 and upgrading to TC2  but they have been waiting for a sale on the panels which go $400-800
Honeywell keeps pushing TC2 but does not do anything to help the small business folks who are most of my customers family owned   business with 4-200 employees

The problem being also is trying to get your hands on one as it seems the local ADI Branch does not have them in stock always 1-5 days out .

The other issue withTC2 for my commercial customers whose panels are partitioned they only get information for partition one not the others while other manufacturers panels can do multi partition information.  Honeywell salesman when TC 2 came out promised this would be available and its been 5 years and still not available and will probably have to change panels again when it does finally come out.

Then you have days like I have today a customers TC 2 panel was damaged with water when a sprinkler line burst and of course local ADI branch does not have in stock I will have to temp install an old vista 32FB I keep for emergency's  and then install the turbo when it comes in customer can not be with out security.

Thats the other rub before ADI there where independent supply houses carried Ademco products but then Ademco formed ADI in 80s  and you can only get from ADI no longer from independents oh ya there's that guy on line if you want to pay more who resales Honeywell stuff.

How f#@!^g embarrassing. I had to tell my customer oh sorry cant get you a new panel for couple days .

When I know I can walk into most supply houses and they have at least 1 or 2 panels  of each kind sitting on the shelf.

At this point there is every day more and more that other manufacturers panels are becoming more attractive  and my dropping the Honeywell line all together  which is a shame when you consider I have over 400 commercial customers. But if thats what I have to do thats what I will do the customer always comes first1#

To make matters worse the panel never showed up till well past 2pm because instead of sending UPS the stock comes LTL less than load by common carrier i got home that night after well after 9pm

 I am going to start using NX8 and Concord  panels enough horse shit with Honeywell

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